Questions and Answers
- -Where do I get a claim number?
- -What is a direct repair shop?
- -If my vehicle's frame is damaged is the car a total loss?
- -Can you match my car paint color?
- -Can I get a ride home when I drop off my car?
- -How will I know when my car is done?
- -Do I have to pay a deductible?
- -Who do I pay a deductible to?
- -What forms of payment do you accept?
- -What are Betterment Charges?
- -Can I wash My car?
WHERE DO I GET A CLAIM NUMBER?
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, we will do the rest.
WHAT IS A DIRECT REPAIR SHOP?
A direct repair facility is a body shop that works directly with your insurance company as a preferred shop. Body shops earn the right to be in preferred shop programs by meeting certain requirements. These include having certified technicians, using the proper equipment, and most importantly, having a record of satisfied customers. When you use a preferred shop, the repair process is streamlined. A preferred shop actually writes the estimate, orders the parts, and repairs your vehicle without having to wait for an insurance adjuster. Insurance companies constantly monitor their preferred shops to ensure quality repairs.
IF MY VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL LOSS?
No. A car is a total loss only when the price of repairs exceeds the insurance companies determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art measuring system , can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.
CAN YOU MATCH THE PAINT COLOR?
Today's modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
CAN I GET A RIDE HOME WHEN I DROP OFF MY CAR?
Yes, we would be happy to provide this service to you as long as it is within El Dorado City limits. We want each customer's visit to be a positive experience and will work diligently towards that goal.
HOW WILL I KNOW WHEN MY CAR IS DONE?
You will be notified by phone when your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.
DO I HAVE TO PAY A DEDUCTIBLE?
The amount of deductible that you will be responsible for is determined by your insurance policy. If you aren't sure about your deductible, you can call your advisor and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.
WHO DO I PAY MY DEDUCTIBLE TO?
If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren't sure about your deductible, you can call your advisor and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Visa and MasterCard. Of course, we accept personal checks and cash.
WHAT ARE BETTERMENT CHARGES?
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated.
CAN I WASH MY CAR? RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS
DO'S
· Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.
· Always use clean fresh water.
· Wash your vehicle in the shade
DONT'S
· Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface.
· Do not "dry wipe" your vehicle. Dry wiping can scratch the finish.
· Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
· Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
· Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
· Do not scrape ice or snow from the newly painted surface. Scrapers can act like a paint scraper on a newly painted finish.